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Privacy Policy

This Privacy Policy explains how your personal information is collected, used, disclosed, and protected when you interact with extreme-casino-canada through the website extreme-casino-ca.com. It applies to all players and website visitors and is effective as of November 6, 2025.

Who We Are

OBSERVE: extreme-casino-canada is operated by Anden Online N.V., legally registered and headquartered at Kaya Richard J. Beaujon Z/N, Curaçao, under Master eGaming License 1668/JAZ (issued by Curaçao eGaming). The company serves clients in Canada, the USA, and Australia, with its main online presence at extreme-casino-ca.com.

  • Legal Entity: Anden Online N.V., legal entity type N.V., founded in 2000, license number 1668/JAZ, Curaçao eGaming.
  • Registered Address: Kaya Richard J. Beaujon Z/N, Curaçao.
  • Contact for Data Protection:

REFLECT: All inquiries or requests regarding data protection and privacy should be directed to the Data Protection Officer at the provided contact details. We are committed to responding in a timely and comprehensive manner in accordance with CA privacy regulations.

What Personal Data We Collect

OBSERVE: We collect a range of personal, technical, financial, and behavioral data to ensure the lawful operation of extreme-casino-canada on extreme-casino-ca.com.

  • Personal Data: Full name, date of birth, residential address, email address, phone number, government-issued identification documents.
  • Technical Data: IP address, device identifiers, browser type and version, operating system, access times, referring URLs, log files.
  • Payment Data: Credit/debit card details, e-wallet information, banking data, transaction history.
  • Behavioral Data: Account activity, betting and gaming history, preferences, clickstream data, communication logs.
  • Cookies and Tracking: Session cookies, persistent cookies, third-party analytics and advertising cookies, similar tracking technologies.

EXPAND: Data is collected directly from you during registration, gameplay, payment processing, and through automated means when you browse or interact with our site and services.

REFLECT: All collected data is essential for providing regulated online gambling services and ensuring legal compliance across all operational regions, especially in Canada.

Legal Basis for Processing

OBSERVE: Our processing of personal data is strictly based on recognized legal grounds under CA and international data protection laws.

  • User Consent: Where required, we seek your explicit consent for processing specific data, such as for marketing communications or non-essential cookies.
  • Performance of Contract: Processing is necessary for the creation, management, and operation of your account, fulfillment of gaming activities, and execution of payments and withdrawals.
  • Legal Obligations: Compliance with anti-money laundering (AML), know-your-customer (KYC), tax reporting, and other regulatory requirements.
  • Legitimate Interests: Prevention of fraud, ensuring network and information security, service analytics, and improvement of user experience, balanced against your fundamental rights and freedoms.

REFLECT: Each processing activity is subject to ongoing compliance review to ensure it remains within the permissible legal grounds, especially under Canadian and Curaçao regulatory regimes.

Purpose of Processing

OBSERVE: Personal data is processed to fulfill the following explicit and implicit operational purposes:

  • Provision of Casino Services: Account registration, identity verification, gameplay facilitation, and customer support.
  • Service Improvement: Analysis of user feedback and behavior to enhance site functionality, game offerings, and overall user experience.
  • Marketing and Promotions: Delivery of newsletters, special offers, and personalized marketing communications (with your consent).
  • Analytics and Reporting: Aggregated data analysis for business intelligence and regulatory reporting.
  • Fraud Prevention and Security: Detection and prevention of fraudulent activities, enforcement of our terms, and maintenance of system integrity.
  • Compliance: Fulfilling all obligations under applicable gambling and data protection laws.

REFLECT: All data processing aligns with the requirements of CA and international standards, ensuring lawful, fair, and transparent use of your personal information.

Disclosure & Sharing

OBSERVE: We may disclose your personal data to third parties only as strictly necessary and in accordance with legal obligations and protective measures.

  • Payment Partners: Banks, payment processors, and financial institutions to facilitate deposits, withdrawals, and anti-fraud checks.
  • Service Providers: IT hosting, data storage, analytics, customer support, and security service contractors operating under strict confidentiality agreements.
  • Regulators and Authorities: Curaçao eGaming, financial crime authorities, law enforcement agencies, or Canadian regulatory bodies as required by law.
  • Affiliates and Group Entities: Subsidiaries (e.g., Casino Brango, Yabby Casino, Casino Adrenaline) for operational efficiency and group-wide compliance, subject to equivalent data protection safeguards.
  • Advertising Networks: Only with your explicit consent for targeted advertising or promotional communications.

REFLECT: All disclosures are governed by robust contractual and technical safeguards to ensure your data remains confidential and protected at all times.

International Transfers

OBSERVE: As a globally operated online casino, your personal data may be transferred to and processed in jurisdictions outside Canada, including Curaçao (our headquarters) and other countries where our affiliates or service providers are located.

  • Transfer Mechanisms: We use standard contractual clauses, data processing agreements, and, where relevant, rely on adequacy decisions to ensure all international data transfers meet the highest standards of protection.
  • Data Protections: All recipients of your data are contractually bound to implement adequate technical and organizational security measures, consistent with CA legal requirements and international best practices (such as ISO 27001).

REFLECT: We continuously monitor international data transfer arrangements and update our safeguards as required by evolving data protection regulations.

Data Retention

OBSERVE: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Personal Data: Retained for the duration of your account activity and for a maximum of 5 years following account closure or inactivity, unless a longer retention period is mandated by law (e.g., AML/KYC requirements).
  • Technical and Behavioral Data: Retained for up to 2 years after collection for analytics or security purposes, then anonymized or securely deleted.
  • Cookies and Tracking Data: Stored in accordance with our Cookies Policy (see below) and deleted or anonymized within applicable legal limits.

Deletion Criteria: Data is deleted upon your request, account termination, expiration of statutory retention periods, or when processing is no longer necessary.

REFLECT: Our retention policies are regularly reviewed to ensure ongoing compliance with CA and Curaçao data protection regulations.

Your Rights

OBSERVE: You are entitled to a comprehensive set of rights regarding your personal data under the General Data Protection Regulation (GDPR) and Canadian privacy law equivalents. While we do not operate in Mexico, we adhere to international best practices for user rights alignment.

  1. Right of Access: Obtain confirmation whether we process your personal data and receive a copy of such data.
  2. Right to Rectification: Request correction of inaccurate or incomplete personal information.
  3. Right to Erasure: Request deletion of your data where processing is no longer necessary or where you withdraw consent, subject to legal exceptions (e.g., AML/KYC retention).
  4. Right to Restrict Processing: Request temporary suspension of processing in certain circumstances.
  5. Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  6. Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
  7. Right to Withdraw Consent: Withdraw your consent to marketing or non-essential data processing at any time, without affecting the lawfulness of processing based on consent before withdrawal.

Procedures: To exercise any of these rights, submit a written request to the Data Protection Officer at [email protected]. We will respond within 30 days of receipt and will not charge any fee unless requests are manifestly unfounded or excessive.

REFLECT: All user rights are upheld in accordance with applicable Canadian law, GDPR alignment, and international privacy standards.

Cookies & Tracking Technologies

OBSERVE: extreme-casino-ca.com uses cookies and similar technologies to ensure optimal site functionality, enhance user experience, and support analytics and advertising activities.

  • Session Cookies: Enable essential functions such as authentication and security; deleted when you close your browser.
  • Persistent Cookies: Remember your preferences and login status to provide a seamless experience; retained for a specified duration.
  • Third-Party Cookies: Used by analytics providers (e.g., Google Analytics) and advertising networks for performance measurement and targeted marketing, subject to your consent.

Cookie Management: You can manage or disable cookies at any time through your browser settings or, where available, through our internal privacy panel. Disabling cookies may affect the usability of certain site features.

REFLECT: For further details, consult our Cookies Policy or contact us at [email protected].

Data Security

OBSERVE: The security of your personal data is paramount to extreme-casino-canada. We employ a comprehensive array of technical and organizational measures to ensure data integrity, confidentiality, and availability.

  • Encryption: All data in transit is protected using TLS 1.2 or higher; sensitive data at rest is stored using industry-standard encryption algorithms.
  • Access Controls: Strict access privileges, multi-factor authentication, and role-based access ensure only authorized personnel can access personal data.
  • Security Audits: Regular internal and external security audits, penetration testing, and vulnerability assessments are conducted.
  • Staff Training: Mandatory privacy and security training for all staff handling personal data.
  • Incident Response: Established procedures for identification, containment, and notification of data breaches, in compliance with Canadian and international requirements.
  • Standards Compliance: Adherence to recognized international standards (e.g., ISO 27001, SOC 2) where applicable.

REFLECT: Security measures are regularly updated to address evolving threats and maintain compliance with the latest data protection standards.

Complaints & Contacts

OBSERVE: We provide multiple channels for users to submit complaints or inquiries regarding data protection and privacy practices at extreme-casino-ca.com.

  • Primary Contact: Data Protection Officer (Olivia Tremblay)
  • Complaint Procedure:
    1. Submit your complaint in writing via email or through our official website contact page (if available).
    2. Include your name, contact details, and a clear description of your concern.
    3. Our DPO will acknowledge receipt within 5 business days.
    4. A full investigation will be conducted, and a response provided within 30 days.
  • Escalation: If you are dissatisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority:
    • Office of the Privacy Commissioner of Canada: File a Complaint, Phone: 1-800-282-1376
    • Curaçao Data Protection Authority: Oversight for Curaçao operations (see cbp.cw)
    • EU Supervisory Authorities: If you are located in the EEA, see EDPB Contacts

REFLECT: We are committed to resolving all complaints fairly and transparently in compliance with CA and international standards.

Updates

OBSERVE: This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or regulatory guidance.

  • Notification Procedures: Material changes will be communicated via:
    • Email notifications to registered users
    • Website banners or pop-up notices
    • Alerts in the user account dashboard
  • Advance Notice: For significant changes, at least 30 days' notice will be provided before the changes take effect. Users may object or close their accounts during this period if they do not agree with the updates.
  • Version Control: This policy is identified as "Last updated: November 6, 2025". A changelog summarizing material amendments will be available upon request.

REFLECT: We encourage users to review this Privacy Policy regularly to remain informed about how their personal information is protected at extreme-casino-ca.com.